Leasing Director

• Collaborate continuously with EVP, VP of Marketing, Director of Customer Success and VP of Technology on strategy and Partnerships to achieve company goals.  
• Manages leasing and call center team and functions for current markets and homes that are coming available for lease.
• Lead leasing function in maintaining a high degree of customer service and competency level in all customer interactions regardless of verbal or digital communication
• Building and maintaining prospect and professional relationships through strong lead base and CRM management
• Responsible for all leasing paperwork and timely workflow from lead to move in.  
• Manage the leasing activity to maximize the value of the asset by staying abreast of market trends using this information to make rent recommendations as necessary
• Grow leasing team as new markets come online to ensure the market meets and exceeds the  monthly occupancy and move in goals
• Be knowledgeable of provisions in standard lease documents and maintain a working knowledge of resident rules and regulations
• Responsible for reviewing and analyzing daily, weekly, monthly, quarterly and annual reporting
• Responsible for managing leasing and call center team schedule  
• Excellent communication skills are essential, as you will be dealing with a wide range of customers with different needs and concerns.  
• Ability to listen actively, address concerns, and provide clear and concise information about leasing requirements, policies, and procedures.
• Turn leads into rentals - meeting or exceeding established market goals
• Build strong relationships with prospective applicants, real estate agents and brokers to continue to build prospect funnel
• Recruit, hire, and train qualified, dynamic, high performance leasing personnel  
• Enforce policies to enable assigned portfolio to function according to quality standards and operating objectives

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• Exceptional attention to detail
• Exceptional Written and Oral Communication skills
• 5+ years of experience in leasing single-family homes and 3+ years managing a call center a plus
• 5+ years of supervisory experience
• Unwavering commitment to the team and customers providing top rated customer service
• Previous use of Yardi and Salesforce strongly desired
• Possesses strong organizational skills and is detail oriented
• Ability to thrive in a dynamic, fast-changing, growth environment
• Promotes collaborative environment across the sales, acquisitions, and rehab and operations
• Proactive communications with the team  
• Flexible work schedule required which includes evenings and weekends depending on business  needs
• Advanced MS Office 360 is a must
• Valid Driver’s license
• Real Estate Licensed preferred or willingness to obtain license
• High School Diploma required, advanced education is a plus

Empathetic- for our customers, colleagues, and investors

Agile - willingness and ability to learn on the fly, push outside of your comfort zone

Self-starter - identify opportunities, roll up your sleeves, and get your hands dirty

Ownership – ownership is our job, internally and with our customers

Innovation – focused on growth, advancement of mission to create homeowners

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Competitive comp

Medical, Dental, Vision & FSA

401K matching

Generous PTO & Holidays

Flexible office space with snacks

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We are an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.